WARRANTY

Please contact us directly for authorisation prior to returning any potentially faulty goods.

All warranty claims made to The Hockey Hub will be sent to manufactures for assessment. We are legally bound not to commit a supplier to a claim unless it has been inspected and authorised for replacement. The Hockey Hub deals with companies that follow industry guidelines.

Warranty may vary between full or part claim depending on the fault.

Manufacturers reserve the right to repair products under a warranty claim. Warranties cover manufacturing faults only and must be made within 60 days of purchase.

You must have your original receipt, with the date of purchase.

Please note that warranties cover manufacturing faults only, it does not cover wear and tear, misuse or abuse, chipping, and or cosmetic changes that do not affect the playing functionality of the product. Contact us either by calling 0402113633 or email sales@thehockeyhub.com.au.

RETURNS

For all the online purchases, if you are not completely satisfied with your purchase, you can send it back within 14 days of receipt, for an exchange or return. Please make sure the products are returned in its original condition, unused, packaged & labeled along with your proof of purchase and reason for return.

Please make sure the product is returned freight prepaid as we do not accept delivery of any goods freight collect.

EXCHANGE

If you are requesting to exchange the items due to wrong size /color /style etc, we will aim to provide you with the same product or product of the same value whichever is suitable/ available. If the size/ style/ color requested is sold out, we will discuss with you an exchange option or offer to refund your purchase amount or issue a credit note to be used later. (whichever is agreed)

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email or call you to notify you that we have received your returned item. We will let you know when the exchanged product has been shipped or refund has been processed whichever is the case.
For refunds a credit will automatically be applied to your credit card or funds returned via original method of payment, within 7 days.

SALE ITEMS
Clearance items, marked with ‘No Returns’ will not be accepted for refund. you can however send these items back for an exchange with another item of the same/similar value.

For any queries re your returns please contact us via sales@thehockeyhub.com.au